Lost & Found at the Winter Olympic Games in Italy

If you lose a bag, phone, wallet, passport, camera, sports equipment or another personal item while visiting the Winter Olympic venues in Italy, act quickly. Events take place across several cities and venues, so lost property is usually handled by the individual venue, local authorities, transport operators or municipal Lost & Found offices.

At the time this guide was prepared, we could not find one central Lost & Found service covering every Olympic venue. The correct contact therefore depends on where the item was lost.

What to do if you lose something at an Olympic venue

• Return to the location where you last remember having the item.
• Contact venue staff, the information point or security immediately.
• Ask whether the venue has a dedicated Lost & Found desk.
• Provide a detailed description of the item and the approximate time and location of the loss.
• For passports, identity documents and valuable items, also contact the local police.

Use HERQ to alert people nearby

You can also publish the missing item in the free HERQ Lost & Found app. Add a photograph, description, category and last known location. Your report can alert users in the surrounding area and help connect you with someone who may have found the item.

If your belongings are protected with a HERQ QR Tag, the finder can scan the code and contact you securely, even without installing the HERQ application.

Milano Cortina 2026 general contact

Milano Cortina 2026
Email: info@milanocortina2026.org
Address: Piazza Tre Torri 3, 20145 Milan, Italy

This general contact may help direct you to the appropriate venue or local organiser. For urgent cases, always contact venue staff or the relevant local authority first.

Lost & Found office in Milan

Ufficio Oggetti Rinvenuti – City of Milan
Address: Via Friuli 30, Milan
Phone: +39 02 884 53900
Online registry: Search the Milan lost property registry

Contact this office if you believe the item was lost in Milan or transferred there by a public service, transport operator or local authority.

Lost & Found office in Verona

Ufficio Oggetti Rinvenuti – City of Verona
Address: Via Campo Marzo 8, Verona
Phone: +39 045 807 9341
Email: oggetti.rinvenuti@comune.verona.it

Lost property contact in Cortina d’Ampezzo

Ufficio Economato – City of Cortina d’Ampezzo
Address: Corso Italia 33, 32043 Cortina d’Ampezzo (BL)
Phone: +39 0436 4291
Email: economato@comunecortinadampezzo.bl.it

Lost property contact in Bolzano

Lost Property Service – City of Bolzano
Phone: +39 0471 997265
Email: oggetti.rinvenuti@comune.bolzano.it

Police and emergency contacts in Italy

• 112 – single European emergency number for police, medical and fire emergencies.
• 113 – Italian State Police.
• Lost passports, identity cards and other official documents should be reported to the police.
• Ask for a written or digital report reference when available.

Emergency numbers should only be used for urgent situations. For ordinary lost property enquiries, contact the venue, city office or transport operator directly.

Items lost on trains, buses, metro services or at airports

If you lose something while travelling, contact the company responsible for that part of your journey. Train operators, bus companies, metro systems, taxi companies and airports normally manage their own Lost & Found procedures.

• Record the route, service number, station and approximate time.
• Keep your ticket, booking confirmation and baggage labels.
• Contact the operator as soon as possible.
• Check both the transport operator and the municipal Lost & Found office.
• Publish the item in HERQ and mark the last known location.

Information to include in a lost item report

• The type of item.
• Brand, model and colour.
• Distinctive marks, stickers or damage.
• Serial number, if available.
• Venue, city and exact location.
• Date and approximate time of loss.
• A photograph of the item or a similar model.

Avoid publishing sensitive personal information, complete document numbers, passwords or other details that could be misused. Keep some identifying information private so you can confirm that a person claiming to have found the item is genuine.

Quick recovery checklist

1. Retrace your steps and check the last known location.
2. Contact the venue information point or security.
3. Report the item to the relevant city Lost & Found office.
4. Contact the transport operator if the item was lost during travel.
5. Report important documents or suspected theft to the police.
6. Publish the item in the HERQ Lost & Found app.
7. Monitor your email, phone and HERQ notifications.

Example of a useful lost item report

Lost: black digital camera with a red shoulder strap. Last seen near the entrance to the venue in Cortina d’Ampezzo on 14 February at approximately 18:30. The camera has a small white sticker near the battery compartment. A report has also been published in the HERQ Lost & Found app.

Frequently asked questions

• Is there one central Lost & Found office for all Winter Olympic venues?
  Lost property is generally handled by the individual venue, local city services, transport operators or the police. Contact the venue where the item was lost first.
• What should I do first if I lose something at an Olympic venue?
  Return to the last known location and immediately contact venue staff, the information point or security.
• Who should I contact if I lose a passport or identity document?
  Report the loss to the local police as soon as possible. You may also need to contact your embassy or consulate.
• Can HERQ help me find an item lost during the Olympic Games?
  Yes. HERQ lets you publish a lost item with its description, photograph and last known location while alerting users in the surrounding area.
• Do HERQ QR Tags work without the application?
  Yes. A finder can scan the QR code and securely contact the owner without installing the HERQ app.

Act quickly and use more than one recovery channel

The best results usually come from combining several methods. Contact the venue, local Lost & Found office, transport operator and police where appropriate. At the same time, publish the missing item in HERQ to increase its visibility among people in the surrounding area.